Política de reembolso

RETURNS & REFUND POLICY

30 days to decide
You have 30 days from the day you receive your order to return it if you're not happy with it.

Conditions
To be accepted, the pendant must be unused, in the same condition you received it and in its original packaging. For hygiene and safety reasons, we can't accept items that show signs of wear.

How to request a return
1. Email info@selenne.store with your order number and the reason for the return.
2. We'll reply within 24–48 business hours with instructions and the return address.
3. Please don't send anything before receiving our email confirmation: parcels sent without authorization can't be accepted.

Return shipping costs
Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered. In that case, we cover it.

Damaged, defective or wrong items
Please check your order when it arrives. If it's damaged, defective or not what you ordered, email us within 7 days of delivery with a photo of the item and the package, and we'll send a replacement or give you a full refund, whichever you prefer.

Exchanges
If you'd like a different card or finish, the quickest way is to return your pendant and place a new order for the one you want.

Refunds
Once we receive and inspect your return, we'll let you know by email. If it's approved, we'll refund you to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Exceptions
We can't accept returns of the gift pouch once used, or of items bought in final-sale promotions, when stated at the time of purchase.

Questions?
Email info@selenne.store and we'll help you.